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FREQUENTLY ASKED QUESTIONS
PRODUCTS
The products marketed on our site are not authentic. That is to say, they are not made in the official factory.
FU3GO does not dropship. We manufacture our products in our own factories in Guangzhou, China.
No. If you wish to have the box, you will have to add the option “delivery with the box?” in the cart page. +8€ postage for each box added.
Products sold on Wearline are generally unisex.
Find the “products-receipts” show on our discord server. Join the discord
ORDER
Our site uses SSL technology to secure your information. Also, when you send a payment, the recipient does not receive any financial information about you, such as your account or credit card number.
The reasons for refusing a payment can be various (insufficient amount available on the account, expired card, technical problem in the transmission of information, etc.). It is preferable that the name indicated on the delivery address is identical to that of the card used for payment.
If, after several payment attempts, it is still not validated. We invite you to follow this alternative: Click here: Click here
Bank charges may apply depending on your bank. (3.73% typically)
*If the amount of the costs is greater than 7.00 €.
Please contact us: click here
Any cancellation after validation of the payment is subject to a request for reimbursement authorization from FU3GO. Please contact customer service as soon as possible after confirming your order.
Refunds can take several weeks to appear on your account statement.
All sales with FU3GO are final. We are unable to process returns or exchanges.
Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items.
In case of problem, please contact our customer service: support@fu3go.co
DELIVERY
Deliveries are made all over the world.
8,00€ for Express DHL (or other delivery company)
Express delivery 5-8 working days via Colissimo (La Poste) or DHL Express.
COVID: Due to the current circumstances, please allow a possible additional delay varying from 3-7 days for deliveries.
If you still haven’t received your order, your package is certainly still on its way and should arrive at your home very soon. We ask you to also check the date of the estimate. And if the estimate date has passed, it is sometimes possible that the national network is busier than usual.
We remain dependent on the delivery part of carriers such as La Poste, Chronopost or DHL. We chose these carriers because they are reliable overall, but sometimes some can take a little longer or be less responsive than usual.
We also ask you to check that the address present in the summary of your order is correct, complete, correctly spelled and that your name is clearly visible on the mailbox and that it is accessible. A lack of information may delay your package.
If your delivery address is correct and the delivery time has passed, do not hesitate to contact us via our online form, our team is here to help you!
Products are prepared and shipped separately. For example, if you have ordered 2 pairs of shoes, there will be 2 parcel tracking for your order.
